MEUSER, E. A. Book review of "Total Quality Management in higher education: Is it working Why or why not?". Canadian Journal of Higher Education, [S. l.], v. 26, n. 1, 1996. Disponível em: https://www.cjhe.test.sfulib7.publicknowledgeproject.org/index.php/cjhe/article/view/188461. Acesso em: 3 may. 2026.