MAHAFFEY, T.; NEUT, D.; TAYLOR, A. Exit, Voice, Loyalty and Neglect as Student Responses to Dissatisfaction: An Act Frequency Approach. Canadian Journal of Higher Education, [S. l.], v. 21, n. 1, p. 71–89, 1991. Disponível em: https://www.cjhe.test.sfulib7.publicknowledgeproject.org/index.php/cjhe/article/view/183095. Acesso em: 3 may. 2026.